FAQ


How can I search for titles and artists?
The list of titles is too long...
How can I order?
How can I change the quantity of items or delete items from my cart?
How can I see if a title is in stock?
Which are the methods of payment?
How much are the shipping costs?
How long does the shipping take?
What happens in case of complaint?
Which is the condition of secondhand albums and CDs?
What is a cutout marking?

How can I search for titles and artists?

1. On top of every page you find a field for a quick search. Here you can enter your search term(s) and hit the button "SEARCH". The result will show all articles that contain the search terms you entered, e.g. if you search for "Steve Bug" all titles by Steve Bug will be shown, and also all titles where he is mentioned as Remixer.

2. Next to the quick search you find the link "ADVANCED SEARCH". On this page you can search for title, artist etc. in more detail. To do so, enter your search term in the corresponding field. The field "text" will search within the comments that we write to the titles, which contain detailed information on the titles, remixes etc.

The list of titles is too long...

On top of the list you find several possible filters. You can limit the list to show only new releases, titles just announced, titles back in stock as well as to show only titles that are in stock.
Furthermore you can reduce the list to a special format, if you search for e.g. only Maxisingles.
With the field "sort by" you can show the list in a different order. By default it is ordered by artist. You can sort it by title, format, label or release date for the new releases.

How can I order?

If you click on the button "ADD TO CART" next to a title, this article will be added to your cart. If you click on the button "BACK TO LIST" under your cart, you can choose more titles. You can reach the cart from every page with the button "SHOPPING CART" in the right upper corner. With the button "CHECK OUT" you get to the page where you can accomplish your order. Here you have to enter your personal data, name and adress for delivery, and confirm by clicking "NEXT". Fields marked with an * are required fields. If you miss one of them, you will get a corresponding error message. On the next page you choose the method of payment and confirm again by clicking "NEXT". Before finally submitting your order you get an overview of the data you entered and the possibility to correct the data. When clicking the button "SUBMIT ORDER" your order is submitted to us via Email.

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How can I change the quantity of items or delete items from my cart?

In your cart you find a field indicating the quantity for every item. Here you can enter the quantity you want and click "UPDATE QUANTITY".
If you want to delete an item from your cart, click the button "delete" on the right of each item.

How can I see if a title is in stock?

Every Article has a colored point with the following meaning:
Green - article is in stock and will be delivered immediately
Light green - article is sold out at the moment, but already ordered and will soon be back in stock
Yellow - article ist sold out and will be ordered for you
Red - article is deleted by the manufacturer

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Which are the methods of payment?

Payments inside Germany:

  1. Direct Debit: We will debit the total of your order to your account. If the debit fails we have to charge the fee to you, acc. to §280 Abs. 1 BGB. Please note that we can debit only once per order and in case of a partial delivery we have to debit the full amount of your order at once.
  2. Cash on delivery: In addition to the normal shipping costs we will charge a fee for cash on delivery of 4 EUR or 6 EUR (6 EUR for parcels with more than 2 kg weight).
  3. Bank/ Postal money order: You will receive an invoice via email. As soon as your account is balanced, we will ship your order.
  4. Paypal: We will get in touch with you. You will receive an invoice via Email from us, then the payment request from Paypal. As soon as your account is balanced we will ship your order.
  5. Cash and Pick up in our shop.

For new customers delivery will be made immediately after payments via Bank/Postal money order or as Cash on delivery. If you want to pay via Direct Debit we will debit your account and ship your order seven days after receiving the money at the latest.

Payments outside Germany:

Within the EC following payments are possible:

  1. EC-Standard money order: You will receive an invoice from us via email and send the corresponding amount to our account. Please don't forget to indicate the invoice number with your money order. The goods will be shipped as soon as possible after receiving your payment.
  2. Paypal: We will get in touch with you. You will receive an invoice via Email from us, then the payment request from Paypal. As soon as your account is balanced we will ship your order.

For all orders from outside the EC payment is only possible via Paypal.

The Paypal fee will be added to the total of your order. The fee ist 0,35 EUR plus 3,9 % of the total of your order. If the total of your order is more than 100 EUR we take over the Paypal fee.

For deliveries in countries outside the EC we have to declare the value and the type of product (e.g. CD) to the customs.
The customs may open parcels for control purposes, we have no influence on that.
Possible customs- or import-fees are charged as the parcel reaches your country. You have to take over these fees. We have no influence on them and can't predict their amount. If you wish to get information on possible customs- or import-fees we recommend you to get in touch with your local customs office.
Please note that all importeurs have to accept the corresponding laws of their country.

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How much are the shipping costs?

We do all shipping with Deutsche Post/DHL.
You find a detailed overview of all shipping costs on the page SHIPPING .
Shipping costs vary according to the weight of the articles you ordered.
The approximate weight of the parcel and the costs for shipping inside germany will be calculated and indicated in your shopping cart.
For shipping abroad we will inform you on the shipping costs with our confirmation of your order via email.
In advance you can look up the estimated shipping costs according to the approximate weight of your order in the table on the page SHIPPING.
For all countries and parcels not listed there please see the current prices at the Deutsche Post/DHL on www.deutschepost.de.
If the order value ist more than 50 EUR we will ship as registrated letter/parcel automatically.
If the order value ist more than 250 EUR we will take over the shipping costs.

How long does the shipping take?

Inside Germany shipping takes normally 1-3 days.

For shipping abroad it depends on the weight of the parcel and the corresponding shipping way - by air or overland.

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What happens in case of complaint?

If you discover defects on our products, please inform us about that in writing or via email within 2 weeks after delivery. Please describe the defect as detailed as possible and don't forget to indicate the invoice number. In case you miss the deadline we can't accept your complaint. When receiving the parcel, please check that it is intact, as the shipping agent is responsible for this.

The following possible defects of Vinyl can't be reasons of complaint: slight warps (up to 2 mm on each side), very light scratches on the surface (normally don't affect the sound), distortions (normally due to an incorrect adjustment of the pick-up-cartridge or stylus). These defects are not accepted as reasons of complaint by the manufacturers.

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Which is the condition of secondhand albums and CDs?

CDs
The differce between new and secondhand CDs is the price.
Covers are as good as new. The CDs may have slightest hairline scratches maximally.

Albums
The Cover may have cutout-markings or slight signs of use, e.g. a slight seam split, but looks as new altogether.
The record surface may have very light scratches or slight scuffs, that don't affect the sound.
The label may have some slight sings of use, e.g. a discoloration at the center-hole.

On demand we can tell you in detail in which condition a certain LP/CD is.

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What is a cutout marking?

Cutout-markings are made by the manufacturers, to devaluate promotional copies or remaining stock.
Cutout-markings can appear in the following ways:

  • small holes or indentations are stamped in the cover.
  • an corner of the cover is cut off.
  • the cover is marked with a stamp
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